Refund Policy

At Mattress Land, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your mattress or other products, our Refund Policy outlines the steps you can take to return the product and receive a refund.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • Condition of the Product: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Time Frame: You must request a return within 14 days of receiving your product.
  • Proof of Purchase: A valid proof of purchase (e.g., order number, receipt) is required for all returns and refunds.

2. Non-Refundable Items

Certain types of products are non-refundable, including:

  • Gift cards
  • Sale items (if applicable)

3. How to Request a Refund

If your product meets the eligibility criteria for a return, follow these steps to initiate the process:

  1. Contact Us: Reach out to our customer support team at hello@mattressland.co.uk with your order details and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with instructions on how to send the product back to us.
  3. Return Shipping: You are responsible for covering the shipping costs for returning your item unless the product is defective or damaged upon arrival.

4. Defective or Damaged Items

If you received a product that is defective or damaged, please contact us immediately at hello@mattressland.co.uk with photos and details of the issue. We will arrange for a replacement or provide a full refund, including any shipping costs.

5. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days, and the credit will automatically be applied to your original method of payment.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
  3. If you’ve done the above and still haven’t received your refund, please contact us at hello@mattressland.co.uk.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item, contact us at hello@mattressland.co.uk, and we will arrange the exchange.

8. Shipping Costs

Shipping costs are non-refundable, except in cases where the product was defective or damaged. If you receive a refund, the original shipping cost will be deducted from your refund amount (unless the return is due to a defect).

9. Contact Information

If you have any questions or concerns about our Refund Policy, feel free to contact us at:

Mattress Land
Unit 5, Imex Business Park
Flaxley Road, Stechford
Birmingham, B33 9AL
United Kingdom
Email: hello@mattressland.co.uk