Mattress Land Privacy Policy

At Mattress Land (the "Store"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website (the "Site") and purchase products from our online store.

  1. Information We Collect

We collect various types of information to provide and improve our services to you, including:

  • Personal Information: This includes information such as your name, email address, billing and shipping address, phone number, and payment details when you place an order.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our Site, including your IP address, browser type, browsing behavior, and preferences.
  • Order Information: When you make a purchase, we collect details about the products you order, the purchase date, and any applicable discount codes or gift cards used.
  • Device Information: We may collect information about the device you use to access our Site, including hardware model, operating system, and unique device identifiers.
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To process and fulfill your orders, including sending you confirmations, invoices, and shipping notifications.
  • Customer Support: To provide customer support, respond to inquiries, and address any issues you may have.
  • Marketing: To send you promotional offers, newsletters, and other marketing communications. You can opt out of these communications at any time.
  • Improving Our Services: To analyze how our customers interact with our Site and services, allowing us to enhance and customize your shopping experience.
  • Security: To protect our Site and your information from unauthorized access, fraud, and other security threats.
  1. Sharing Your Information

We share your information with third parties only as necessary to provide our services and comply with legal obligations. This may include:

  • Service Providers: We may share your information with third-party service providers who help us operate our Site, process payments, fulfill orders, and provide customer support. These providers include payment processors, shipping companies, and email marketing services.
  • Analytics and Advertising Partners: We may share information with analytics providers like Google Analytics and advertising networks like Facebook Pixel to help us understand how users interact with our Site and to deliver targeted advertising.
  • Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

  • Order Information: We keep order information for at least six years to comply with tax and accounting regulations.
  • Marketing Data: We retain marketing data until you opt out of receiving marketing communications or request its deletion.
  1. Your Rights and Control

As a customer, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at hello@mattressland.co.uk.

  1. Security Measures

We take the security of your personal information seriously and implement industry-standard security measures to protect it. These measures include:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Access Controls: We limit access to your personal information to authorized personnel only.
  • Secure Payment Processing: We use trusted payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure the security of your payment information.
  1. International Data Transfers

If we transfer your personal information outside of the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms approved under GDPR.

  1. Legal Compliance

As a UK-based company, Mattress Land complies with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). This means we take steps to ensure that your data is handled in accordance with these laws and that you are informed of your rights under these regulations.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend reviewing this policy periodically. We will notify you of any significant changes either by posting a notice on our Site or by sending you an email.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mattress Land
Unit 5, Imex Business Park
Flaxley Road, Stechford
Birmingham, B33 9AL
United Kingdom
Email: hello@mattressland.co.uk